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Please enter the gift card number that is displayed on the front of your gift card.

Check Gift Card Balance
Expires

Gift Card FAQ’s

Is there an expiry period for my gift card?

Gift cards are valid for 24 months from the day of purchase. There is an expiration date displayed on the front of your gift card.

What can I buy with my gift card?

You can use your gift card to buy all items available online, in store and over the phone. 

Are gift cards pre-denominated?

No, they can be loaded with any value between £5 and £500. When you order a gift card online or over the phone we round to the nearest pound.

Can I get the cash back from my gift card?

Sorry, we can’t give you cash for your gift card balance. Gift cards can’t be returned or refunded.

Can I cancel my gift card order?

If you are returning an item to our shop, then money will be credited back on to a gift card. If you are returning an item from buying online, after your item has been received, we will credit the relevant amount back to you by sending you an e-gift card. Cash or credit/debit card alternatives cannot be issued. Please do not destroy your empty gift card until you are 100% happy with your purchase.

How do I get a refund on items purchased with a gift card?

Please make sure you check all details when placing your order, since we are unable to issue a refund.

Can multiple gift cards be redeemed at once?

You can use multiple gift cards to pay for a single purchase in our shop and online. Only one gift card can be used in combination with the remaining balance via your normal online payment method.

How far in advance can I purchase an gift card?

Gift cards can be sent and received on the same day, or on a nominated day up to six months in advance. Please make sure you check the date if you are sending to a recipient, as this date cannot be changed once purchased. If you send an gift card on a nominated day, the activation will start on the date the order was placed, and will be valid for 24 months from this date. 

What happens if I enter the wrong e-mail address when purchasing an gift card?

Please be extra careful when typing in the recipient’s email address as BELLA & BEN will accept no responsibility for errors.

What happens if my gift card is lost, stolen or damaged?

Your gift card is valuable. Please keep your gift card number secure. Your card number is unique and the total value can only be redeemed once. BELLA & BEN will not accept liability for lost, stolen or damaged gift cards. If you have lost your print out, you can reprint the gift card if you have the original email.